Our Fotoacademie employees are doing everything in their power to avoid complaints. In the unlikely event that you have a complaint, please follow the procedure described below:
Please send an email to firstname.lastname@example.org, if you have any suggestions, complaints, wishes or anything else you would like to share (including anything personal). All emails will be treated carefully and confidentially and will be answered within 10 days. You can also send an email to email@example.com if you would like to get in touch with a confidential counsellor (student counsellor), you can also send an email to firstname.lastname@example.org.
Complaints can be divided into the following categories:
- administrative complaints (including anything financial)
- organizational complaints
- complaints related to courses (e.g. problems with teachers, assessments, etc.)
If you have an administrative complaint, please contact the secretariat at email@example.com . You can also contact artistic director and study coordinator Ruud de Jong at firstname.lastname@example.org. For complaints related to organizational matters or lessons, please contact artistic director and study coordinator Ruud de Jong at email@example.com or the dean, Iris Bruning, at firstname.lastname@example.org.
Fotoacademie strives to handle all complaints within 10 days. If more time is required, we will inform you within 10 days. We will always do everything we can to handle complaints as quickly as possible. We store and register all complaints and information on the complaints procedure for a maximum of 1 year.
If you are not satisfied with the outcome, you may lodge an objection within 30 days of receiving it with email@example.com. You will receive confirmation of receipt within 5 days. The objections committee consists of two independent persons who are not involved in the matter and are not associated with Fotoacademie: Ms I. de Vries, lawyer and Ms P. van Wieringen, HRM advisor to Wieringen Solutions.
The objection committee’s decision is binding.